Sohar University, General Foundation Program Quality Audit, Nov 2019
 
Dr. Marion Engin Heron
 
Marion Engin has been teaching English and training English teachers for more than 24 years.She has taught in secondary and tertiary organisations, and has been involved in training teachers at all levels. She worked for 20 years in Turkey as a teacher and trainer, and is currently working in the Department of Languages, Zayed University. She holds an Ed.D from the University of Bath, UK.
 
Ms. Rammi Mokha
 
Rammi Mokha joined Bahrain Institute of Banking and Finance (BIBF) as the Assistant Manager in the Quality Assurance Dept. since 2013. She holds a Bachelor of Commerce degree and is a certified ISO 9001:2008 Lead Auditor. She is currently registered with the Chartered Management Institute CMI- L7. Prior to joining BIBF, Rammi has held various management positions at major higher education institutions in the region as the Head of Admissions and Marketing, Registrar, Head of Admissions and Registration, including Manager Internal Audit developing and providing leadership direction on institute-wide policies, procedures and standards for all aspects of quality assurance and enhancement across academic and student administration. At BIBF, she is involved in developing the institution’s framework for Quality Assurance and Accreditation. Rammi is also involved in the development and monitoring of managing internal aspects of the BIBF programme design & approval, APL, enrolment, annual monitoring & review, discipline, examination & certifications, national and international reviews, and validations including QQA, BQA-VRU, HEC accreditation and the national framework pilot project. She played a key role in BIBF`s QQA Review 2013- documentation control and event management, resulting in the judgment of the organization being an `Outstanding’ institution. In addition, Rammi holds the position of Management Representative (MR), in which capacity she ensures the compliance of the administrative sector operations to the Quality Management System (QMS) requirements (ISO 9001:2008 standard). She conducts regular internal audits for all the learning centres as part of the QMS requirements and is responsible for monitoring the irregularity reports. Rammi has developed the QMS Manual in addition to producing user-friendly guidance notes for all the digital processes of the Quality Assurance department, she is also responsible for the training of the BIBF staff in respect to QMS requirements and its implementation. and offering workshops and induction for all new joining staff. 

 
Dr Rima Al Zadjali
 

Dr. Rima Al Zadjali is a graduate of Sultan Qaboos University (SQU), College of Education. She has an MA in Language Testing and Program Evaluation (with distinction) from the University of Essex, UK and a PhD degree in Applied Linguistics from the University of Lancaster, UK. Dr. Rima has been the Dean of Gulf College, Oman since May 2018. Prior to that, she had a long career as a senior language lecturer and a quality assurance specialist at SQU (from 1997-2018). Dr. Rima served as the Deputy Director for Academic Affairs and Community Service at the Quality Assurance Office, SQU from 2013-2018. In this role, she worked closely with administrative and academic units in all matters pertaining to quality assurance, accreditation, policy development, and performance management. Dr. Rima previously served as the Deputy Director for Assessment at the Language Centre, SQU. In this post, she supervised the design and implementation of English language achievement, placement, and exit tests in the General Foundation Program (GFP). Dr. Rima has been an external reviewer with the Oman Academic Accreditation Authority (OAAA) since 2010. She has participated as a panel member in a number of institutional and GFP Quality Audits. She has also served as panel member in the first Institutional Standards Assessment in Oman and chaired the first GFP Quality Audit in Oman. She also served as Executive Officer (Review Director) during her secondment at the OAAA in 2012. She is a certified KP Trainer and Certified Performance Improvement Professional by the KPI institute. Dr. Rima served as a co-opted and elected member of the Executive Committee of the Oman Quality Network in Higher Education (OQNHE), now known as the Oman Association for Quality in Higher Education (OAQHE).